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We offer you

  • Career in a world leading game developer
  • Promotion based on excellence
  • Performance based reward
  • Recognition and reward program
  • Birthday celebration
  • Annual staff trip
  • Annual health check
  • Various in-door events
  • Games and sport clubs
  • Tons of team building activities
  • Modern working facilities
  • Game room: PS3, Xbox, Wii
  • And so much more…

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(Thai Speaking) Customer Care Agent, Ho Chi Minh City


Reference: Ho Chi Minh City, Customer Care

Department: Customer Care

Location: Ho Chi Minh City


Company Description

Are You Looking for a Great Place to Work?

Join the Game!

Leader in the development and publishing of games, Gameloft® has established itself as one of the top innovators in its field since 2000. Gameloft creates games for all digital platforms, two of which are featured in the “Top 10 iOS Games by All-Time Worldwide Downloads” from App Annie. Gameloft operates its own established franchises such as Asphalt®, Order & Chaos, Modern Combat and Dungeon Hunter and also partners with major rights holders including Disney®, LEGO®, Universal, Illumination Entertainment, Marvel®, Hasbro®, Fox Digital Entertainment, Mattel® and Ferrari®. Gameloft distributes its games in over 100 countries and employs 4,600 people worldwide. Every month, 114 million unique users can be reached by advertisers in Gameloft games with Gameloft Advertising Solutions, a leading B2B offering dedicated to brands and agencies. Gameloft is a Vivendi company.

All trademarks referenced above are owned by their respective trademark owners.

Being responsible for handling contacts with Gameloft Customers.

Handling Gameloft Customers through Email, Phone Calls or any other methods of direct contact that may be required to solve Customer’s problem.

Handling any Gameloft or Third Party tools or applications, that may be required.



Job Description

Principal Accountabilities

Managing:

- General workflow of handling Contact with Gameloft Customers World Wide

  • Through Email
  • Through Phone
  • Other ways of direct or indirect contact with Gameloft Customers which aim the goal to answer the question, solve the complaint or help any other issues/matters the customer may have

- General reporting workflow

  • Keeping track of Customer’s complaints in dedicated Gameloft or Third-Party Company tools
  • Identify and solve Customer’s problems through the use of any Gameloft or Third Party Company tools

- General Escalation workflow

  • Identify outstanding cases with Customers
  • Report these cases to the Customer Care Local Lead or directly to the corresponding Gameloft Department

- General Language workflow

  • Be able to communicate freely in written and oral forms in the languages that the Agent has been assign to
  • Be able to create ‘template’ answers to Customers

- General workflow

  • Comply with the Gameloft Studio Rules and Regulations regarding Internal behavior and working rules
 


Qualifications

  • Good personal-relationship manager
  • Team-Player, who can play different roles in the team
  • Improve and maintain the communication with Gameloft Customers

As part of our Recruitment process, we would like to know more about your interests when applying in Gameloft.The survey may take you less than 5 minutes to complete, and is totally anonymous.Your honest answers will have no impact on whether you will get the job or not. They will only be used to support our continuous efforts to match our Employer brand with our candidate’s expectations.SURVEY

Please copy the URL below to your web browser in case the link doesn't work properly 

https://www.surveymonkey.com/r/PVFDD2P



Additional Information

Why join the Gameloft universe?
- Because you want to be part of an exceptional experience, within a company that is constantly growing!
- Because you want to work with talented people who are industry pioneers!
- Because you want to join a global company and meet great people around the world from all walks of life.
- Or, just because you’re looking for a great place to work!

What we offer:
- Teamwork with international talents
- Recognition and rewards
- Creative and modern workplace
- Continuous and professional training
- Work hard, play hard

We can’t wait to find our next great talent!
- Please submit your CV, cover letter or portfolio (if applicable)
- Please note that only selected candidates will be contacted and your CV will be saved in our files for a period of 6 months.




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