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Thai Customer Care Agent, Ho Chi Minh City


Reference: Ho Chi Minh City, Customer Care

Department: Customer Care

Location: Ho Chi Minh City


Company Description

 

 

Are You Looking for a Great Place to Work?

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About Gameloft

A leading digital and social game publisher, Gameloft® has established itself as one of the top innovators in its field since 2000. Gameloft creates games for all digital platforms and with an audience of 157 million monthly users offers via Gameloft Advertising Solutions a unique level of visibility and involvement to advertisers. Gameloft operates its own established franchises such as Asphalt®, Order & Chaos, Modern Combat and Dungeon Hunter and also partners with major rights holders including Universal, Illumination Entertainment, Disney®, Marvel®, Hasbro®, Fox Digital Entertainment, Mattel® and Ferrari®. Gameloft distributes its games in over 100 countries and employs 6,000 people worldwide. Gameloft is a Vivendi company.

 

 

 

 



Job Description

Job purpose:

  • Being responsible for handling all inquiries from Gameloft’s customer.
     
  • Handling customers’ request through email, phone calls or any other methods of direct contact that may be required to solve customer’s problem (in Thai language).
     
  • Handling any Gameloft or Third Party tools or applications, that may be required (in English)


Qualifications

Accountabilities

  • Effectively handle our customer's inquiry through email, phone or other direct or indirect ways which aim at answering the question, solving the complaint or any other issues/matters
  • Actively keep track of Customer’s complaints in dedicated Gameloft or Third-Party Company tools
  • Identify and solve customer’s problem through Gameloft or Third Party Company tools
  • Identify outstanding cases with customers and report these cases to the Customer Care Local Lead or directly to the corresponding Gameloft Department
  • Communicate freely in written and oral forms in the languages that the Agent has been assigned to and create standard template to answer to Customers
  • Comply with the Gameloft Studio Rules and Regulations regarding Internal behavior and working rules
  • Support and report to Asia Customer Care Lead on other assigned tasks

Requirements

  • Fluent level of Thai language (written and spoken);
  • Fluent level of English language will be a plus
  • Good Microsoft Office skills;
  • Aptitude for communication and team work;
  • Fluent level of Thai language (written and spoken);
  • Fluent level of English language will be a plus
  • Good Microsoft Office skills;
  • Aptitude for communication and team work;

 



Additional Information

Why Join the World of Gameloft?

  • Because you want to be part of an exceptional experience within a company that is constantly growing!
  • Because you want to work with talented people who are industry pioneers!
  • Because you want to join a global company and meet great people around the world from all walks of life.
  • Or, just because you’re looking for a great place to work!

We want to get to know you!

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